Contact Centre Associates Ltd
CONSULTING
SOLUTIONS
Our clients tell us we get the job done differently than other firms because we really listen, provide unbiased feedback and analysis, and deliver high value results focused on their needs. We’re passionate about solving contact center challenges — whether it’s helping spearhead a new initiative, being a catalyst for change, introducing new technologies or processes, planning for or leading implementation, transferring knowledge, or adding expertise and bandwidth to client project teams
About
Contact Centre Associates is an independent customer management and contact centre consultancy which provides support to both clients and outsourced contact centres.
Based in Auckland, New Zealand but providing consultancy services across South East Asia and Oceania, CCA was founded in 2007 by Raj Ramanujam.
Services
Contact Centre Associates provides strategic planning, workforce management, contact centre technology,operational optimization and contact centre matrix..
Our staff are industry experts that work with your team to achieve your organizational goals.
Projects
The team at Contact Centre Associates have been involved in various projects including talent management, operations management, process improvement, learning & development,customer segmentation & engagement and stress management.
Testimonial
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"Raj is great person to work with who is not only multi-skilled and insightful but also an inspiring strategist. A Great professional with very strong problem solving skills Raj strives to deliver agreed results in the most effective and efficient manner" - David Penney, Northern Region General Manager, Fairfax Media NZ
"Working with Raj I found him as a professional with great expertise who has a deep understanding of employee engagement and customer engagement . Raj is an achievement oriented strategist with great interpersonal skills. Working with him is a signature of success" - Helen Trembath, Operations Manager, FI Institutions, NZI